Enterprise ServiceNow — ITSM, CSM & SecOps

Delivered solutions across ITSM, CSM, App Engine Studio, Incident and SecOps Vulnerability Response, plus custom applications and widgets — with full documentation and UAT.

Platform modules configured to customer requirements, with JavaScript customisations where out-of-the-box fell short. Workflows designed from requirements, backed by reports and dashboards for stakeholders.

• Implemented across ITSM, CSM, SecOps VR and custom applications.
• Built custom widgets to extend functionality and improve UX.
• Coordinated UAT and produced comprehensive system documentation.

• Document thoroughly and coordinate UAT with end users.
• Reach for scripting only where configuration can't take you.