ServiceNow2026
SmartFIS — ServiceNow Request Platform
F&A request & approval solution on ServiceNow
SmartFIS — ServiceNow Request Platform
Overview
Request forms and workflows for the SmartFIS F&A project (Customer Relation & Master Data Request), with role-based security, automation and a custom Service Portal experience.
Architecture
Request forms are driven by Business Rules, Script Includes, GlideAjax and Client Scripts for validation, stage sync and dynamic forms. Data visibility is scoped by organisation, with Fix Scripts for bulk data setup and migration.
Business impact
- Digitised F&A Customer Relation & Master Data request flows.
- Role-based security designed with ACLs before development.
- Custom Service Portal widgets, reports and dashboards for request tracking.
Lessons learned
- Design ACLs and role-based security before building the forms.
- Reusable Script Includes keep automation clean and maintainable.